Payment and Return Policy for EroxToys.com
Thank you for shopping at EroxToys. We are committed to ensuring a smooth and secure shopping experience for our customers. Please read through our payment and return policies below for a better understanding of how we handle transactions and product returns.
Accepted Payment Methods:
We accept the following payment methods for your convenience:
- Credit and Debit Cards: All major card brands are accepted, including Visa, MasterCard, American Express, Discover, and more.
- Apple Pay: A simple and secure way to pay using your Apple device.
- Google Pay: A fast and secure way to pay through your Google account.
- USDT (Tether): For those who prefer to pay with cryptocurrency, we accept USDT (Tether), a widely-used stablecoin.
Payment Security:
Your privacy and security are our priority. All transactions are securely processed through encrypted payment systems. EroxToys.com does not store any of your sensitive payment information.
Order Processing:
Once your payment is successfully processed, you will receive an order confirmation via email. Orders are typically processed within 24-48 hours, and shipping details will be sent once your items have been dispatched.
Return Policy:
We want you to be completely satisfied with your purchase. If you receive a damaged product or if your order has not arrived, we offer a full refund under the following conditions:
- Return Timeframe: Returns are accepted within 7 days of receiving the product.
- Damaged or Non-arrived Products: If your item is damaged upon arrival, or if your product has not arrived within a reasonable time frame, please contact us immediately at infos@eroxtoys.com. We will process a full refund for the damaged or undelivered item.
Refund Process:
- Once we receive your return request, we will assess the situation and initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase (e.g., card, Apple Pay, Google Pay, or USDT).
- In cases of non-arrival, refunds will be processed after verification of the shipment issue.
Important Notes:
- To ensure a smooth return process, please provide your order number and clear evidence of the damage or non-arrival (e.g., photos of damaged products or proof of shipping delays).
- We do not accept returns or refunds for products that are opened or used unless they are defective or damaged.
Contact Information:
For any questions regarding payments, returns, or other inquiries, please contact us at infos@eroxtoys.com.